CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: stepzaheaduk@gmail.com
or fill in our contact form:
FAQ
01
I’ve found the sneakers I want but can’t select my size
We don’t tend to hold multiple sizes of each shoe but other sizes can be sourced. If you see something you like and would like a quote in your size just send us a message and we will get back to you with a price and availability.
03
Has my order been sent yet ?
As soon as your order has been posted you will receive a confirmation email. We aim to dispatch orders within 24hours.
05
Which methods of payment can I use?
We accept all major credit and debit cards and PayPal.
02
Can you give me more information about the sneakers?
Absolutely, if you have any questions about an item on the site, send us a message to find out more.
04
Can I track my order ?
Yes, once your order has been dispatched the tracking number will be provided via the confirmation email mentioned in section 03. All orders will be sent via Hermes Courier and fully insured.
06
Delivery, how much does it cost and how long does it take?
We only post within the UK currently, all item postage is Free and sent via Hermes Courier fully insured, this can take 3-5 Working days.